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Service and Support

Contacting Technical Support
Enviropoint is a flexible and powerful environment monitoring system that is adaptable to monitoring several variables simultaneously from multiple points around the installation site. The power of Enviropoint is in its Scalability. Enviropoint can be configured to measure from one point or from hundreds of points, making it an ideal system for use in both large and small area environments.

Please ensure your computer meets the minimum specifications before contacting technical support. If you are still experiencing difficulties, contact NVSI Technical Support


EnviroPoint Standard
ENVIROPOINT requires the following minimum computer specifications:  

Australia
EnviroPoint Systems
406 Kissing Point Road,
Ermington, NSW 2115

Phone: +61 (2) 9858 5772

Technical Support
support@nvsi.com.au





Server:
* 2 x Intel® Core ™2 Quad Q6600 (2.4Ghz)
* 2GB RAM EEC memory
* 30GB HDD RAID 5 disk set
* Standard display
* 1G LAN Card
* 1 x RS232 port
* MS Windows 2000 Server Edition (or equivalent) with SP4 or MS Windows 2003 Server Edition
* MS SQL Server 2005 minimum of Standard Edition 1 CPU

Workstation:
* Pentium 4 3.0GHz
* 1GB RAM
* 30GB HDD for Application Installation
* 1280x1024 (256 Colour) Display
* MS Windows 2000/XP



Administration Manual (1.8 MB)
The Administration Manual will guide the reader through the process of installing and configuring the system. This document should be read by anyone who is responsible for installation of the system.

Installation Manual (5.6 MB)
The Installation Manual will guide the reader through the process of installing the system. This document should be read by anyone who is responsible for operating the system in any capacity.

Operators Manual (2.2 MB)
The Operators Manual will guide the reader through the process of configuring and operating the system. This document should be read by anyone who is responsible for operating the system in any capacity.

Lite Administration Manual (5.0 MB)
The Lite Administration Manual will guide the reader through the process of installing and configuring the system. This document should be read by anyone who is responsible for installation of the system.

Lite Operators Manual (2.4 MB)
The Lite Operators Manual will guide the reader through the process of configuring and operating the system. This document should be read by anyone who is responsible for operating the system in any capacity.

Reassigning a Pod to another System (840 KB)
Instructions for reassigning a Pod to another system that is in the same Enviropoint Database. This can occur when Pod are sent out for calibration and the replacement unit for the Point is from a replacement pool

Database Connections and Permissions (150 KB)
This Guide is written for the benefit of IT Personnel to illustrate how the Enviropoint System is integrated into existing infrastructures. This document assumes that the reader is familiar with network and database concepts. The reader should also be familiar in the basic use of MS SQL Server 2005 Management Studio for system administration.

Database Mail Configuration (220 KB)
This Guide is written for the benefit of IT Personnel to illustrate how the Enviropoint System is integrated into existing infrastructures. This document assumes that the reader is familiar with network and database concepts. The reader should also be familiar in the basic use of MS SQL Server 2005 Management Studio for system administration.

NVSI Accsense Service Update 17th June 2008 (380 KB)
This update adds RS232 port SMS module and increased Accsense Gateway error logging. The current tested SMS modules are USB Falcom SAMBA55 and RS232 Enfora GSM1218. The Enfora SMS module is for X64 based systems. This service is an x86 based program. For IA64 or x64 based program please call.


NVSI Accsense Service Update 28th July 2008 (381 KB)
This update includes the "NVSI Accsense Service Update 17th June 2008" plus resolve the multiply Emails on the same alarms.
This service is an x86 based program. For IA64 or x64 based program please call.
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